• The Buyer may cancel the order for any reason up to the point of dispatch and any payments made by the Buyer shall be refunded in full within 28 days.
• The Buyer shall inspect the goods following delivery & notify the Seller if the goods are damaged or do not comply with any of the contracts.
• Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller within 28 days of delivery. The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
• Should the Buyer cancel an order due to it being "no longer required" or a "wrong purchase", the goods must be returned within 28 days. The Buyer is responsible for all return shipping costs. Goods must be returned in their original packaging and be adequately insured. The refund will cover the product price, but not the initial delivery fees.
• Goods to be returned must clearly show the order number obtained from the Seller on the package.
• If any defect or damage occurs during transit, the Goods shall be returned by the Buyer to the Seller within 7 days of delivery, in their original packaging and with all original packing materials, labels.
- Keep Original Packaging: Required for inspecting damage and processing insurance/carrier claims.
- Condition for Claims: Refunds or replacements cannot be issued without the original packaging.
• The Buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.
• Please note that Items specially sourced on request may not be eligible for return or refund if no longer required.
• All returned Goods will be subject to a full physical inspection by the Seller, and no replacement or refund will be issued until this inspection has been completed and the defect has been verified.
• Where returned Goods are found to be damaged due to the Buyer's fault the Buyer will be liable for the cost of remedying such damage.
• If product becomes faulty and its under warranty, product must be returned by the Buyer at the Buyer's expense within 28 days of reporting . The Buyer will receive a refund for the product (including delivery charges, if any) except for return postal charges, or buyer can be entitled for a replacement.
• Please note that if the item was purchased in error, no longer required, or otherwise being returned for reasons unrelated to a fault or incorrect supply, the buyer is responsible for all return postage costs. Any original shipping charges incurred when the order was dispatched are also non-refundable and may be deducted from the refund amount where applicable.
